It truly makes our day when we receive unexpected thanks from our patients.
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Words of kindness from our patients |
"On Friday afternoon, June 6, I experienced an eye problem and came to MedExpress to have it looked at. Dr. Rogowski did a thorough exam and recommended I see an opthalmologist the following week. The problem I went to MedExpress for turned out to not be serious, but the eye doctor discovered a much more serious eye problem in both my eyes called closed-angle glaucoma which can result in blindness if not treated. I cannot express how grateful I am that Dr. Rogowski insisted on making an appointment for me the following week. This is the third time our family has used MedExpress and every time we have been very pleased with the treatment and concern of the staff. Thank you so much for providing such top notch care!!"
Email received from a patient
"Sunday evening, April 6, 2008, my wife brought me to your Grafton office suffering from a severe pain in my belly and persistent nausea. Your staff did a splendid job of taking my symptoms, running various tests, and diagnosing my condition as being a bowel obstruction. Dr. Lawless started an iv and an antibiotic to deal with a urinary tract infection that he also discovered and he arranged for me to be taken by ambulance to the Emergency Room at Riverside Hospital. I had emergency surgery on April 9th to relieve a bowel obstruction, which was caused by an internal hernia. The operation went well, and I am now recuperating at my home. Thank you so much for your prompt, caring and superlative service. I will certainly recommend MedExpress to anyone in need of immediate, high quality professional care."
Email received from a patient
"Thanks so much to Dr. Rogowski for your expert care given to our son while we were vacationing in Willamsburg the week of the 17th. I was afraid of what to expext when our son starting demonstrating signs of distress with his asthma. He is under care in Philadelphia, but being in an unfamiliar city, with no idea of who to ask for help was completely unnerving. After locating your practice and receiving your services, I can only say that I wish that your practice was closer to us! We appreciated your friendliness as well as your competent decisions about his treatment plan. We thank God that you were available to help us continue our vacation plans! God bless you and your practice!"
Email received from a patient
"I have been to MedExpress 3 times, both the Williamsburg and Yorktown locations, and each time I have had a wonderful experience...minus the being sick part. Thanks & Keep up the good work!"
Email received from a patient
"I just wanted to thank the women who were working in the evening on 1-15-08 at the Williamsburg, VA location. They were so friendly and personable like my doctor who I have been seeing at home for years. The building also felt really clean and comfortable."
Email received from a patient
"I was in the office last night with my son and it's always stressful when going to the doctor's office with a toddler. From the waiting room to the excruciating screams from the poking and prodding - he has never been ok with a doctor. The moment we checked in I was pleased with the service and the stress was eased with the smiling front desk personnel. I thought the wait was going to be an hour+ but again, was pleased when we were called back in less than 10 minutes. The nurse was so nice to my son and made us feel like we had been there a hundred times before. The Doctor Lawless entered the room shortly after the nurse left (which never happens - that seems to always s be the longest wait at any doctor's office) and he was a better "pediatrician" than any of our pediatricians back home. My son actually just sat back and let the doctor do his job. We were so pleased with the care and attention of all the staff and greatly appreciate the hard work. Thank you, thank you for running a business the way a business should be run. So many doctors now a days are just doctors and don't realize they have paying customers. Your establishment cares and it shows. Thanks you!!!!!!!!!!"
Email received from a patient
"To Dr. Renforth & the staff at MedExpress. I'm the zombo who came in yesterday afternoon with the boil over my right eye almost the size of a ping pong ball. I was in excruciating pain, and the procedure to lance and drain it was no less painful, but it's the next day now and I am very appreciative of your care. I'm doing better and I'm on the antibiotics, so hopefully this ugly thing will soon go away altogether. I'm glad I came to you instead of the ER. Thank you for your care."
Email received from a patient
"I would like to thank and compliment Dr. Scott Crosby and the entire support staff at the Williamsburg Office for their prompt, professional and courteous attention to my daughter on July 28. They handled a very traumatic and potentially dangerous situation with great care and patience. In three visits to Med Express, Williamsburg, I have only positive experiences and positive results with their services. It's very comforting to know such a resource is nearby to handle emergency medical problems. Thanks again to Dr. Crosby, the nurses, and the administrative staff."
Email received from a patient's parent
“Dear Dr. Renforth: On 3 July, our family made a visit to your practice for an injury our daughter received at a local [hostelry]. The laceration required several sutures. The professionalism, kindness and attentiveness to our daughter’s needs, were, bar none, totally professional. Your staff and practice should be the role model for other health care providers. Your staff displayed what many others seem to have somewhat lost: compassion for the patient and family-- and for that, I sincerely thank you and all your staff. Your phone call upon our return home in Maryland to check on our daughter was greatly appreciated. The offer still stands for a Washington Nationals’ game.”
Email received from a CEO and president of an engineering firm in Maryland
“Dear Dr. Rogowski: Thank you so much for stitching up my toe last Tuesday on our way to the Outer Banks. What a wonderful experience we had at your MedExpress. No waiting and you took Tricare [our insurance] and gave us birthday cake! Thank you so much. My husband could not say enough about our experience!
Postcard from a northern Virginia patient vacationing in the Outer Banks
“A huge thank you to Dr. Renforth and the staff at MedExpress. They are truly outstanding. I took my elderly mother there recently with what I thought was her usual asthma problem. The staff treated her with dignity and respect, ran several tests and diagnosed her with a potential pulmonary embolism, which often is fatal. Dr. Renforth called the Emergency Room, and I raced her over there. The ER [gave] my mother a CT scan, which confirmed the pulmonary embolism. Cheers to MedExpress”
Patient submission to The Last Word, reader comment column in the Virginia Gazette
“I just wanted to thank you and your staff for the prompt and courteous service we received [in] June. We arrived at your office a little after 7 pm with our 19-month-old. We brought him in with a case of pink eye. Being several hundred miles from home, it is always a bit unnerving when something happens to your child. Your staff was very courteous. Thank you very much for the prompt care. When we arrived home, there was a message on our answering machine from your office asking how he was. By Thursday, his eye looked much better and though we continue with the drops for another day, there have been no further signs of the pink eye. Thank you again. Please relay to your staff our appreciation.” from an Email received by Dr. Rogowski on the MedExpress website from a patient family in New York state.
"Dr. Park and Staff: Thank you very much for all of your help. It is good to know that the medical care in Virginia is terrific. Deanna, thank you for being so kind and understanding during my procedure. . . ."
Excerpt from a note from a patient from New Jersey
"Dear Clif, Susie, Gail and Dr. Park:
Greetings from the land of the quickly recovering! Thanks to all of you for your speed, competence, humor, warmth and for keeping me so clearly informed of everything that was going on every step of the way. I’d recommend you in a heartbeat." Note from a patient
"Dear Dr. Renforth, Susie, Gail, Jackie, and everyone at MedExpress:
I just wanted to say thank you again to all of the staff that was there on Saturday for their care and kindness while diagnosing my appendicitis. I might not have expressed it at the time, but I really appreciated everything you did. The surgery went well and I’m feeling much better now. Thanks again!"
Note from a patient
"Dear Dr. Rogowski, Janet and staff on Sunday: Thanks so much for taking such great care of my husband. Everyone was so gentle and caring . . . I have never seen such caring people and we really appreciated that. I’m sending some treats to you to show our appreciation. Thanks."
Note signed by the patient, his wife and daughter
“I was referred to MedExpress on Monticello Avenue last Friday night and was overwhelmed by the kind reception and quick friendly help I received with only a short wait before seeing the doctor. The nurse was helpful and nice. The doctor entered the examining room with a smile on his face and was very upbeat. He diagnosed my problems and wrote me a prescription. I have never been to an urgent care facility with so little waiting time or been treated with such a friendly, optimistic attitude by everyone I came into contact with. I received a follow-up call a couple of days later, still sick, and Nadine invited me back for a second checkup. I was treated exactly the same when I returned in daylight hours so I knew it wasn’t just because they weren’t busy that I had such a short wait to see the doctor . . . Thanks for making a "sick" time more bearable.”
Patient submission to The Last Word, a reader input column in The Virginia Gazette
“Dr. Rogowski: I would like to thank you and your staff for taking care of me this past month when I have seen you three times. Your enthusiasm and love for what you do are great and because of people like you, I’m inspired to keep working hard so one day I can become a physician too. Thank you for all that you do.”
Note received from a student patient
“To: Physician and all those working [Sunday in] February: On a recent vacation to Williamsburg, I needed medical attention. It is a little (well, maybe a lot) unnerving to be sick when you are miles away from your health provider. We found your info in the Williamsburg magazine—you were close and open early. Thank you so much for your attentive care. Everyone was so kind and helpful. How many people can say they had an X-ray in a former bank vault! I was also surprised to receive a follow-up call a few days later. While I hope I won’t need your services again, it is good to know you are there. Thank you again so much.”
Card received from a patient from Frederick, MD
“Dear MedExpress: Thank you so much for taking good care of me this past Monday. By Tuesday, I was much better and didn’t have to miss any of my conference. You were all so helpful and friendly!” ---from a postcard received
Patient from Wildwood, NJ, who had attended a conference in Colonial Williamsburg
“Thanks so much! You and your staff are superb. We love you and thank you for guiding us to the path that provided us with peace of mind.”
Card from a patient’s family.
“A note of thanks for your quick, and sure, diagnosis of [my husband’s] problem. . . [He is receiving follow-up treatments as suggested, and medications have been adjusted.] . . . Hope you enjoy the date nut bread. We have sung your praises to everyone we know. That will keep you busy--I hope that’s OK. Again, thank you.” from a note received from a patient’s family, delivered with a loaf of fresh-baked bread. NOTE FROM THE DOCS AND STAFF: “Thank you for the bread—delicious!!! We truly enjoyed it. It is our pleasure to serve you.”
“Superb treatment. During the holidays, I had the good fortune to experience the truest form of hospitality and professionalism in your great city. While attempting to complete an adventure race being held on the same day as the snowstorm that raced through Virginia Beach and Newport News, I slipped on an icy patch and severely sprained my back. Although I was able to finish the race, that night and the next day I was barely able to walk.
Hobbling into MedExpress Williamsburg Urgent Care two days later, I was hesitant about treatment from anyone but my hometown sports doctor in Atlanta. But it didn’t take long for my reservations to subside. From the moment I walked in, complete attention to my needs was provided by the entire team of MedExpress personnel, from the front desk to the attending nurse to the radiologist and finally to Dr. Michael Rogowski.
In the past, I had avoided the typical medical clinics with reputations of filtering patients through their offices without a great deal of personal contact or consideration. My intention is not to critique express-type clinics, but rather to point out one that deserves special recognition.
Not only did I receive everyone’s undivided attention, I left feeling much better. I believe that being treated with sincere kindness and understanding gave me the encouragement to deal with my pain and discomfort. Of course, the medicine that Dr. Rogowski prescribed proved valuable in allowing me to complete our family vacation in Washington later in the week.
I was pleasantly surprised to hear from several members of the MedExpress Williamsburg Urgent Care team after my visit to inform me of the X-ray results as well as to inquire about my condition. Even my hometown medical team rarely goes to that length to check on my recovery progress.
This wonderful experience in your great city will remain with me and my family as a beacon of how genuine people help each other in their time of need, even if they are outsiders who happen to be visiting for a moment in time. This moment will have a lasting impact on me personally, based on the humanity and caring of the MedExpress team.”
Letter to the Editor, reprinted as submitted that appeared in the Virginia Gazette
"Dear Dr. Renforth: My wife and I want to thank you and your wonderful staff of nurses and receptionist for your care and treatment of her on New Year’s Eve. We, along with our relatives who live there in Williamsburg, were most happy and pleased with your care. It was both professional and yet personal. We genuinely sensed that you saw her case as important and your concern for us was evident. I’m sure you have visitors from out of town often since you are in a tourist area. Naturally when a person becomes ill away from home it is even more traumatic. With my wife being actively treated for a chronic illness, we found ourselves taking this trip in the small window of opportunity between treatments. It was of great concern to us, then, when she developed a high fever, something we are conditioned to deal with when she has her ongoing treatments. We were pleased that both you and your nursing staff were aware of the severity of this and knowledgeable of how to treat it. Thank you also for being willing to contact our family physician here in our home town. We would have wanted him to know of it and it was good that he could be consulted and be part of the process so he is aware as we continue treatment. Thank you too for the phone call we received after we returned to our home state. That was more than expected and greatly appreciated. Naturally, were we living there in Williamsburg, we would both use your services again and we would also recommend you highly." from a letter received from the state of Pennsylvania
“Thanks to MedExpress for needed medical attention I received on early Sunday morning after Christmas. It was the only emergency medical office open at that time. I had assistance from one of the most positive, uplifting, informative physicians I have had since living in Williamsburg for over 30 years. I do hope other residents are aware of this office and its efficiency. It is certainly a plus for Williamsburg to have a most gracious atmosphere for emergency care with competent, caring doctors and staff. Also, a follow-up call three days later to check on my progress was most appreciated. Thanks again to Dr. Rogowski.”
The Last Word, Virgnia Gazette
"Dear Friends at MedExpress: I was one of the people who came to get a flu shot on October 7th. I simply want to say that your staff handled the situation in an extremely organized way and with great kindness. One of your doctors even supplied me with a bottle of water. Since receiving my flu shot at your office, I have heard and read about other clinics who haven’t handled similar situations nearly as well as you did. I just wanted you to know that my husband and I appreciate your service to this community.”
Note received by mail at MedExpress from a flu shot patient.
On October 7, our clinic gave over 300 flu shots in one day and many patients stood line for hours. We do not characteristically keep a patient waiting, but we do not usually have 300 patients on one day. We offer our sincere gratitude to those patients who waited with good humor and understanding and to our staff whose efforts were extraordinary. We are pleased to have been able to provide 500 flu shots to the community in that season of shortage.
“Kudos to the staff at MedExpress for taking care of last Thursday’s stressful flu shot situation. The employees handled the crowd with grace and professionalism. We got our shots, and we appreciate their service.”
The Last Word, Virginia Gazette
“I just want to thank your staff for the wonderful care I received July 17th when I came in. Everyone was so helpful and kind. Helping watch my 2 children while I had X-rays topped it all. I feel great and appreciate all you did. Thanks.”
Note received from a patient
“My daughter was in to see you earlier this week for an eye injury. I want to thank you and the nurses who were working that night; you made her feel at ease when she had been fearful and in considerable pain. I was immediately impressed with your efficiency and the very personable staff. Should the need for urgent care arise with my family, we’ll dash to MedExpress without question.”
Note received from a parient
“Recently returning very sick from a business trip, and at the urging of a fellow worker, I went immediately to MedExpress. I was assured they accepted almost all forms of insurance, was moved directly to an exam room where all vital signs were taken, and was immediately seen by Dr. Chan Park. X-rays, an EKG, lung treatments, shots and medication were all necessary as he confirmed pneumonia. Dr. Park, Nurse Sharon, X-ray tech Jim and the reception staff must be commended for their comprehensive care, professional competency and personal caring. Please consider this medical facility for your own urgent care medical needs—they certainly handled mine!”
The Last Word, Virginia Gazette
“Hello MedExpress: I just wanted to thank Dr. Rogowski and all the nurses for such great care and concern. I was there on my first day of vacation when I sprained my ankle very badly... Thank you again and the best of luck with your new place.”
Note received from a patient
Note received from a patient
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